![]() ![]() So count me as completely and utterly confused! Am I correct in thinking that the email is incorrect and that I don’t need to return my YouView box but I will lose access to recordings from subscription channels after my BT TV subscription is cancelled? I’ve now received an automated email, however, from BT explaining how to return my YouView box and that BT will be sending a pre-paid returns bag to me. He apologised and said that the previous customer service agent hadn’t changed anything on my account and he would cancel my BT TV package with immediate effect and that I would not need to return my YouView box. I then called BT customer services again and spoke to someone who was clearly more knowledgeable. A few minutes later she called me back on my mobile and asked me to confirm my details, which I did, and I was then cut off again! She then said she would need to check with her manager and after being on hold for a few minutes I was cut off. When I explained to the CS agent that since I was out of contract the YouView box was mine and therefore I did not need to return it she said that she had an on screen message saying that I would definitely need to return the box. ![]() I was told by the BT customer service agent that if I wished to cancel my BT TV service I would need to give BT 30 days notice (pretty sure that’s wrong!) and that I would need to return the YouView box to BT (almost certainly wrong!). ![]() And I shall soon be switching my broadband and landline over to Vodafone Gigafast - I’m just waiting for my street to be cabled - so there’s no point in renewing my BT contract. So I just called BT customer services to cancel my BT TV package because I’m out of contract and since I only have the BT TV service to watch football and since the football season is over there isn’t any point in paying for it during the off season. ![]()
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